FAQ

What brands ask before appointing a C&F agent.

Straight answers on customs, GST, charges, onboarding and pharma storage. If yours isn’t here, call or share your requirement.

Share your requirement

Questions

About C&F agents.

Something else? Share your requirement or call +91 98253 00879.

Are you a customs clearing agent?

No. We are a carrying and forwarding (C&F) agent: we hold your stock in our warehouses and dispatch it to your distributors and dealers. We don’t handle customs clearance, imports or exports.

Is C&F the same as clearing and forwarding?

Older tax law called this work clearing and forwarding, but today the term usually means customs clearance. We are a carrying and forwarding agent for brands, and we don’t handle customs.

Who owns the stock, and how does GST work?

Your company owns the stock throughout. Our warehouse is registered as your additional place of business under GST, and invoices to your distributors go out in your name.

Who is responsible for shortages and damage?

While your stock is with us, shortages and damage are usually the C&F agent’s responsibility, at the rate agreed in the contract. We agree the terms and the insurance before the first stock arrives.

How do you charge?

C&F agents are usually paid a percentage of the value dispatched, a rate per case or per tonne, or a fixed monthly fee. We quote once we understand your volumes and the states you cover.

Questions

Working with us.

Do you work in our SAP or ERP?

Yes. Receipts, bills and stock movements are posted in your system, so your team sees the same numbers we do.

How long does it take to start?

[Time to confirm] from signing to the first dispatch, depending on space, licences and access to your system.

Can you take over from our current C&F agent?

Yes. We plan the stock transfer with your team and the outgoing agent, so dispatches to your distributors continue while the stock moves to our warehouse.

Can you open a depot in a new state for us?

Yes. We added Indore and Bengaluru in 2025, and we can set up where your distributors need stock. [Lead time to confirm]

Can we visit the warehouse?

Yes. Share your requirement or call us, and we’ll arrange a visit to our Aslali warehouse.

Can you handle an industry that isn’t listed?

Often, yes. Tell us what the stock is and how it must be stored, and we’ll tell you plainly whether it fits our warehouses.

Questions

By industry.

Do you hold a drug licence for pharma storage?

Yes. Our pharma stock is held under a wholesale drug licence, and we keep the records an inspector asks for. [Licence numbers and forms to confirm]

What temperatures can you store at?

A 2–8 °C cold room for vaccines, insulin and other cold-chain products, an air-conditioned cool room, and refrigerators kept between 8 and 25 °C.

Are you ready for the Good Distribution Practices rules?

India’s Drugs Technical Advisory Board agreed in February 2026 to make Good Distribution Practices binding for stocking licensees, but the final rules are not yet notified. We are preparing our pharma storage for them now.

Can you handle seasonal peaks?

Yes. Fans, coolers and water heaters sell in seasons, so we plan space and staff with you ahead of each peak. [Peak capacity to confirm]

Contact

Share your requirement.

Tell us what you need stored and dispatched, and we’ll call you back to discuss it.

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Head office
302 A&B, Sahajanand Complex, Shahibaug, Ahmedabad 380004
Main warehouse
Tirupati Estate, near Kaydee House, NH-48, Aslali, Ahmedabad 382427

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States you need covered (optional)

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